wisbetPrivacy Policy

This page describes what we collect when you use wisbet and how we keep that data protected throughout your account lifecycle. We take your privacy seriously and comply with applicable data-protection standards in the jurisdictions where we operate, including Indonesia. Our commitment is to be transparent about what information we gather, how we use it, and what choices you have over your own data.

When you create an account on wisbet, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or interact with our live-dealer tables, slot games, and football markets, you share certain details with us. We explain below exactly what those details are, who has access to them, and how long we keep them on file.

Our servers process your personal information securely and retain it only as long as necessary to provide our service, fulfil your requests, and comply with legal obligations. If you have questions about this privacy policy or wish to exercise your data rights, you can contact us through our customer support channels at any time.

What We Collect on wisbet

Account Registration and Identity Verification

We collect your name, email address, phone number, and date of birth when you register on wisbet. To comply with account-verification standards in our supported jurisdictions, we also request government-issued identification documents—such as a passport or national ID card—and proof of your residential address. We use this information to confirm your identity, prevent fraud, and ensure you meet eligibility requirements for our service.

Financial and Payment Information

When you deposit funds on wisbet, we record details about your chosen payment method. If you use DANA, e-wallet, mobile banking, or local payment, we store the reference details provided by those platforms. For bank transfers via online payment, e-wallet, mobile banking, or local payment, we record your account information, transaction amount, and timestamp. We also collect withdrawal request details when you request funds back to your account. We do not store full credit-card numbers or sensitive banking credentials on our servers—payment processors handle that information directly.

Activity and Transaction Logs

We log every transaction you make on wisbet, including your football-market bets on Liga 1, Piala Indonesia, and Piala AFF matches, your live-dealer table sessions playing blackjack and roulette, your slot-game spins on Aviator and Sweet Bonanza, and your account balance changes. These logs help us detect fraudulent activity, resolve disputes, and provide you with a complete transaction history in your account.

Device and Usage Data

We automatically collect information about the device you use to access wisbet—such as your device type, operating system, browser type, and IP address. We also track which pages and features you visit, how long you stay on each section, and whether you access wisbet from Jakarta, Surabaya, Bandung, Medan, Semarang, or another location. This data helps us improve our platform performance and user experience.

How We Use Your Data and Our wisbet Privacy Commitments

Legitimate Uses of Your Information

We use your data to fulfil your account requests, process your deposits and withdrawals, and deliver the wisbet service itself—including football coverage, live-dealer experiences, and slot games. We also use your information to detect fraud, verify your identity during KYC (Know Your Customer) checks, prevent money laundering, and comply with regulatory requirements in supported jurisdictions. When you contact our customer support team, we use your contact details to respond to your enquiries and resolve issues promptly.

Third-Party Processors and Data Sharing

We share your data only with service providers who help us operate wisbet—such as payment processors for DANA, e-wallet, mobile banking, and local payment transactions, banking partners for online payment, e-wallet, mobile banking, and local payment transfers, and fraud-detection vendors. These third parties are contractually bound to protect your information and use it only for the purposes we specify. We do not sell your personal data to marketing companies or advertisers.

Cookies and Tracking Technologies

We use cookies to keep you logged into wisbet, remember your preferences, and analyse how our platform is used. Some cookies are essential for security and functionality; others help us understand user behaviour and improve our service. You can control cookie settings in your browser, though disabling certain cookies may affect your ability to access wisbet features.

Data Retention and Your Rights

We retain your personal data as long as your account is active and for a period afterward as required by law. If you close your wisbet account, we delete non-essential data within a reasonable timeframe, though we may retain transaction records for compliance purposes. You have the right to request access to your data, correct inaccuracies, and ask us to delete information we no longer need to keep. Contact our support team to exercise these rights.

International Data Transfers

Our servers may be located outside Indonesia. When your data is transferred internationally, we apply appropriate safeguards—such as contractual clauses and encryption—to protect it to the same standard you would expect within Indonesian jurisdiction. We only transfer data to countries where adequate protection exists or where we have explicit legal basis to do so.

Security and Data Protection

We encrypt sensitive information in transit and at rest, implement strict access controls, and conduct regular security audits to protect your data from unauthorized access, alteration, or loss. Our team undergoes security training, and we maintain incident-response procedures. However, no system is completely risk-free—we recommend using strong passwords and keeping your login credentials confidential.

KYC (Know Your Customer)

A verification process where we confirm your identity and residential address using official documents to comply with regulatory standards across supported jurisdictions.

Data processing

Any action we take with your information—collection, storage, analysis, sharing, or deletion—carried out according to the purposes outlined in this policy.

Third-party processor

A company (such as a payment gateway or fraud-detection service) that processes your data on behalf of wisbet under contract.

Cookie

A small file stored on your device that helps wisbet remember your settings and track your activity across sessions.

Contact and Data Subject Requests

If you have questions about this privacy policy, wish to request access to your data, or want to lodge a complaint, contact wisbet's support team through our Live Chat or email. We aim to respond to all data-subject requests within the timeframe required by applicable law. Our customer-support team can also guide you through the process of updating your account information or changing your privacy settings on wisbet.

We regularly review and update this privacy policy to reflect changes in our practices and applicable regulations. Any material changes will be communicated to you via email or through a prominent notice on wisbet. Your continued use of our platform after such updates constitutes your acceptance of the revised terms. Services on wisbet are available only where local law permits our operation.